First ever waxing and threading with Bertha, and she was GREAT. I can now say that I WAS a very hairy girl, because Bertha got it all. I have tried many other places, but she was the best by far. She took the time to determine the direction of hair growth in each area so that she would remove the hair root and not just rip off the visible hair. She was very fast and there was no left-over wax or stickiness afterward. I am now hair free for my vacation and loving it. Thanks so much Bertha and I will be back.