Echoing all the other reviews here. The auto service department here is awful.
Every time I've been here, it's been for something simple like an oil change, yet it always takes much longer than the service rep's estimated time. But the last time really took the cake with a whopping three-hour wait.
They must've forgotten about my car because they didn't even get on it until I asked them what was taking so long at the two hour mark. A well-deserved one star.