I had a small chip in my windshield from a rock that flew off a semi-truck. It spread rather quick in this Vegas heat and I needed to replace my entire windshield. I made an appointment online, the process is so easy. Two options are available, you can have them come to your home/work site or you can go to their shop. I choose the at home option. Jonathan was extremely helpful and knowledgeable. Great customer service skills, really good communication in letting me know when he was on his way and his estimated time of arrival, and got the job done in less than 1 hour. I would definitely recommend Safelite and would definitely do business with them again.