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  • You know it's bad when you receive better service from the Security than the wait staff. Yesterday was my first visit to this location and probably my last...unless I'm not sober. ;) However, I'm giving City Lights 3 stars because the view is AMAZING and because of the service recovery. I thought this would be a great place for a daytime date with my guy and finally a chance to try out those infamous popsicle drinks, which by the way were amazing, but we waited for over 15 mins for two drinks. And not just waiting, but attempting to get the attention of THREE people serving maybe 5 people for the span of those 15 mins. You would've thought this place was packed by the way the staff continuously overlooked us as we were basically climbing over the bar to get their attention. It took about 5 mins for us to even get the drink menu and then another 10 mins to actually put in an order. I mean how many times do you need to say, "Excuse me, sir" before you start to think something else is going on. "Do I look broke right now?" "Is it because I'm not with the "boys in suits" over there?" Like c'mon! Sooo frustrating. This MIGHT'VE been understandable if it wasn't for how empty the place was. Once we finally got our drinks and picked a place to sit down, we watched a cocktail waitress stop at every seating area except ours. We were trying to get her attention, but she didn't seem to notice. Instead we waved down Security to help us out and they were extremely nice. :) After about an hr, one of the bartenders came over to apologize for our experience at the bar and offered us two free drinks. We accepted and it took only about 2 mins for him to return with the drinks. While I appreciate a great service recovery, it wouldn't have been necessary if the appropriate level of customer service was given from the beginning.
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