I've never had an issues with this branch of Thrifty. I haven't done my due diligence to check in in times gone by, but as a Blue Chip member, I head downstairs to the garage first thing, hop in the car, and drive off. Unlike Alamo, I've never had issues with the condition of the car upon the return either. The rates are often a little higher than these discount jobs like Sixt and Firefly, but those have left a sour taste in my mouth in the past and I've always felt nothing but relief returning to Thrifty. Not a single complaint to lodge. Nothing over the top to bump up to 5 stars since that's for beyond the call of duty, but they're one of the best car rental companies if you're looking for value plus customer service.