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| - I decided to log onto Yelp just to write about my dining experience tonight (4/9/17). Unlike others, I like to use Yelp to praise businesses, and I tend to shy away from negative reviews. I'm the kind of person that doesn't complain to the wait staff that there was a hair in my food. I simply just don't eat it.
My husband and I had a gift certificate to HW and decided to finally use it. We easily booked a reservation online for 6 PM and were anxiously awaiting to try HW for the first time.
We sat down at a table, which we weren't asked for our preference, so that was a little odd. We felt like we were "in the way" most of the night. The table had NO centerpiece. It felt strangely empty and uncomfortable. No focal point.
It took awhile for our waitress to come take our drink order. She was very mild. I don't know if she was just shy or hungover. Anyways, they give you drinks in these small glasses. I half expected to get charged for refills.
We ordered two of the 6 oz filets which only come with soup OR salad. No typical side! I mean Texas Road House does that, because it's the correct way to serve entrees. HW should really change their setup with that! We added a twice baked potatoe to share despite the added cost. We both opted for the house salad. My husband picked what he thought was "French" dressing and I was told they don't have "Ranch" but they have "Greek Goddess"...umm lol ok.
Salad was very odd. You know one thing that really spoiled it is the silverware! No joke, I couldn't stab a piece of lettuce if my life depended on it! My husband had the same problem. There were SO MANY onions on our salad. Good god, I'm glad I'm married and not on a date, because no gum in the world would mask that smell.
Our steaks came out, and the server gave us the wrong plates. You would think by them ordering from a tablet (which is so tacky), they would have a system that allows them to track whose seat ordered what. Anyways, we switched our steaks. I ordered Medium Well and my husband ordered Well Done. My "Medium Well" was a bloody cess pool. I tried to suffer through my first bite. It was awful, and I left my meat-shaped blood pocket for good. My husband's steak wasn't well done either...his would have passed for my "Medium Well", but HALF of the 6 oz filet was all FAT!
We tried the twice baked potatoe and it was so off point. No taste, no homemade feeling, nothingness. No portion of our meal was enjoyable. The bread? Meh! Our bill ended up being $90+ including a 20% tip. So, we basically paid $90 for bread, water, and a lemonade. HW, you are WAAAAY off base with your pricing. There was nothing that said "Hello, why yes indeed I am a $30 Steak".
We couldn't wait to get out of there and go buy some real food! It was awkward not knowing how to pay for the bill. Our waitress disappeared quite often, while we sat there endlessly searching for eye contact with another serve to save us. All the while, a man who looked just like the Monopoly guy walked around from table to table being chummy and asking how the food was. Luckily, we were able to get out of jail free and escape (paying, of course!)
We noticed the mirrors and decor around the place were very dirty. I'm so sorry to leave a bad review, but HW is not a place that we will consider coming back to. It was memorable for all the wrong reasons, and I really hope that one bite of bloody steak I had stays down the rest of the night.
Save your money, folks. Really...
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