My family and I visited the other locations and we're happy this one is open because it's closer. The cashiers were pleasant and eficient, plus and I could hear them explaining menu items to newcomers. The layout is similar to the Ballantyne location. The wait from ordering to getting our food was beyond normal/ A table next to us had been waiting for an appetizer, so long that it arrived after the entrees. It appeared the to-go orders was taking precedent over those families patiently waiting. you have to find a balance,. I guess they figure we we would be more flexible dining, not we are used to fast casual dining. Food was tasty;however, the cilantro rice was a little salty on this visit. Strange to us. We loved that they had the sauces in large disenspers similar to the ketchup at Wendy's. Beats asking those upfront for another sauce. Attendants walked around a la Chick-Fil-A and asked if we needed refills or anything else. That's a nice touch provided they don't began to hover. Also employees stayed tidying this up which is good. Another note, they don't have the rewards available at this location yet. Cashier asked us to keep receipts for the other location to add. They have ony been open two weeks, so we will see how they work out the kinks.