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| - Overall average experience...the place is nice itself and very conveniently located in the heart of Oldtown Scottsdale, right next to my dearest Wasted Grain. It just looks like an apartment complex with lots of green around. To summarize, here's what I did and didn't like:
- Air conditioning was our main issue. We were first given room #131 on the third floor, then we switched to #113 on the ground floor. In both rooms the air condition was not working at first. It couldn't get lower than 77-78 F (still too hot at night). They tried to fixed it and it worked for a little bit, yet, it couldn't reach 70 degrees F. Then they moved us again always because that building was having constant leaks...Finally the last room we moved (#611) was satisfying our expectations in terms of climate.
- Pool is small and not a diving pool (it's only 5 feet deep). Also it closes at 10 pm...that made me think it's a place for old people. Cause a pool that closes at 10 pm is NOT FUN! I tried to ask for an exception (One night I had some friends over) but no way.
- The hot breakfast is good and moderately variegated but It doesn't even last until 9.30! So basically If I wasn't an early bird myself at my young age, I couldn't even catch breakfast. :/
- The kitchen is not fully equipped like they say. My father and I stayed for 13 days and we both love to cook. But I had to bring some pots, pans and other stuff from my house. So if you're really big into the cooking, be aware there are some "missing pieces". No problem, we still cooked anyway.
- Parking is free but it's neither gated nor covered...and there's little shade. So expect your car to bake under the sun all day long. (Hope you don't have a black car) They put a guy in front of the entrance for late night arrivals as a "gate" to prevent non-guests to get in, but still, I could have said a random room number, he would have let me in. Not a very efficient way, in my opinion. Fortunately Scottsdale is already one of the safest areas in the valley.
- The irrigation system is dangerous and annoying: they irrigate the grass in the morning right when you get out of your room to reach the breakfast hall. The walkway gets all wet and VERY SLIPPERY! Be aware! My father fell and got injured. I can confirm it's annoying to walk on something you could fell on at anytime.
Here's what I liked instead:
- Customer service and room cleaning was top notch. Staff always friendly, courteous, and professional. I've had Deidra (I hope I spelled it right) taking care of the air conditioning issues. She was very nice. Also the GM Erin came to our door personally to offer us another room, and he also took a night off the bill to apologize for the inconvenience. Very nice of him.
- Fitness center is a bit small but still functioning. You can at least burn some calories without getting Arizona nasty sunburns.
- The night fare was reasonable, not too expensive for an Hyatt.
- Rooms were very clean and comfortable, wi-fi fast and functioning. And it's free!!
- The omelette station is fantastic. The lady makes the omelette with a bunch of different stuffing right in front of you. Light and scrumptious.
- For being located in the heart of the nightlife, it's very quiet. We didn't have any noise issues. Very good.
In conclusion, 3 stars to this Hyatt House, to balance the good and the bad. Perhaps I'm a dreamer, but for an Hyatt I was expecting a little bit more. Will I go back? Yes in December!! When I know I won't have air conditioning issues and I won't use the pool.
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