As a frequent customer, I was particularly disappointed in this visit. We had a party of 17 for a friends birthday brunch. We were greeted by the host and was told that the service was going to be slow for our group (which is totally unacceptable). After being seated the server was slow in everything she did. Our guests had to go to the bar to order drinks because we were waiting so long. Once we ordered, our food came out staggered. With 2 of our party ordering wake n bake burgers and 3 with biscuits and gravy, we were all very disappointed to find out that the biscuits were rock solid. The 3 that ordered the biscuits and gravy could not eat. The 2 of those had undercooked eggs and one had over cooked eggs. After finishing our table was not bussed until we were about to leave. As a customer service industry professional the service and food was an absolute fail in my eyes. I am embarrassed for the restaurant and its employees that they aren't being held to a high standard like most Ohio city establishments are. I hope that this improves so that no one else has to experience this like we did.