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| - I came here with a group of people from my rowing team since we were in Cleveland for a regatta the following day. I was initially excited after viewing the menu online, since Mellow Mushroom offers vegan customizations for their pizzas and hoagies. Very few such places do, and in light of that I was looking forward to a great experience. What followed was a disconcerting series of 4-star and 1-star impressions, leading me to give this place the worst rating I've handed out since becoming a Yelper.
We were seated fairly quickly after arriving, since two people in our party had put their names in earlier. We got a nice booth and were given menus and a draft list to look over. The noise level was very loud so we had to raise our voices to say anything to one another; however the vibe and décor seemed sort of hippie/rock and roll so that was to be expected. The truly bad aspects of our evening began and ended with the quality of service, and since our server was attending to us the entire time it sort of colored everything that was good.
To begin with, once we received menus and the draft list we were left alone at our table for nearly twenty minutes. During this time we were not brought waters or approached by anyone wanting to see if we had questions. Our server wasn't anywhere in the front of the restaurant during this time, so perhaps she was on a break. That I could understand, however the sudden disappearances and general lack of interest in our table on her part only continued. When she did reappear she wanted to take food and beer orders at once. We obliged and she took care to make sure my pizza was properly dairy-free, which I really did appreciate. (This was the reason I kept mentally making excuses for her all evening honestly.) After she left we expected our drinks at least would be forthcoming, since we were all starving at this point. Nothing happened for another solid twenty minutes. It got to the point where I became worried we weren't going to receive any drinks at all or they would come out with the food. A food runner dropped off all of our beers at once, and they were all in chalices. Now pardon my beer snobbery, but none of the beers we ordered were appropriate for a chalice. I hate to sound horrible, but I was frankly shocked. After another half an hour or so, we'd gotten to the bottom of our drinks and were wondering about the status of our meals. Two salads and a hummus plate were dropped off around this time, followed by some dinner plates. Another half an hour had passed before we received the main portion of our meal. During the entire wait our server never once came over to ask if we were in need of more drinks or to give us a status update on our pizzas. Many pizza restaurants warn you about how long pizzas can take ahead of time, but we weren't given that warning or even the courtesy of a check-in. It was a Friday evening and definitely bustling (one of the things we kept telling ourselves during the wait) however the restaurant had begun to empty out by the time our dinner came and we saw our waitress sitting down for quite a while near the kitchen during the main portion of our wait. Had she been attending to other tables we would have felt less overlooked, but in light of that it was rather upsetting.
The pizzas themselves were absolutely delicious, and based on them alone this place would easily have 4 or 5 stars in my book. We inhaled them in around ten minutes, since we were eager to be headed back to the hotel to rest for the upcoming race. The server came back to offer boxes and we requested the checks at this time. She came back and tossed us our checks, and when offered our cards on the spot (we had them out in preparation) she blatantly ignored them and walked away. It was another ten minutes before we saw her again. This time she accepted our cards and took an average amount of time processing them. We were packed up and immediately out the door as soon as they were returned to us. I hate to sound unreasonable regarding the service we received, but it truly did ruin the evening in many ways. I've heard horror stories about bad restaurant experiences, however I'd never witnessed something like that myself until coming to Mellow Mushroom. If I ever find myself in one of these establishments again I hope I'll come out feeling differently.
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