I called to book an intro lesson for me and seven of my friends. I haven't climbed in years and definitely needed a lesson myself. The place looked very nice and situated smack in the middle of the sports complex in Downsview Park. Best to check the website to find out exactly where it is and how to get there. Not easy to access by bus, but you'll have no issues driving assuming you're competent with directions.
We arrived a little early from our scheduled lesson and since we've all done the online waiver, there wasn't much to do but wait until the lesson started. The staff who conducted our lesson was very helpful and took time to help every single one of us to make sure we were doing things right. She made sure that no one fell behind during the lesson. She also took us for a quick tour of the facility and explained some of the basics of climbing and the climbing facility itself.
The cost of the intro lesson is $35 with an option to sign up for a one month pass for an additional $15. The one month pass included harness and shoes rental which is definitely great for anyone who is contemplating taking up the sport. I felt that this was a good move on them as it allows new climbers to really get into the sport without having to spend too much on renting the equipment or investing prematurely on equipment for themselves.
I came back a few days later to do the belay test while it was still fresh in my mind. The staff that tested us was relaxed about it and didn't mind that I kept messing up the knot. She was patient enough to let me figure it out (3 tries later), and that was that.
Overall I definitely recommend this place for anyone who wants to get into the sport. It's a friendly atmosphere and not in downtown Toronto, which is great since you won't have to pay for parking or put up with the chaos that is downtown.