The manager called to make things right which is great for a new company. I had previously had the new girl who is wonderful at pedicures but not very experienced on nail sets yet. She corrected the problem perfectly and now my nails look beautiful. They even tossed in a complimentary pedi cuz of the last experience... the heat was off at the time to 61... it has since been fixed & is comfortable. The place is very clean and sterile. I give 4 stars because for a new place it is still pricier than most other places and its not a lux spa to make up for the high price. A photo of their menu is attached, as are the nails the 1st time and the corrected set. I will be going there again though based on their work integrity, ethic and they way they treat their employees. It's good to see a strong team no matter what their weakness/strength is.