I really wish you could give half stars because I would rate this a solid 3.5. It's definitely not a full 4 but it's better than a 3.
Stayed there this past weekend booked through the Hotel Tonight app. Got a basic room in the old Forum tower. The room was nice, bigger than expected, the bed was amazing!!! But like other reviewers have stated the room was poorly lit. The bathroom was very nice/pretty. Had two shower heads, a regular one and a rainfall like one.
The main reason I'm giving a review on the low side was because of our check in experience. Hotel Tonight stated that check in was at 4, we tried to check in at 3 and we're told the room wasn't ready yet. Was told to hang around the casino & they would call my cell at 4 when the room was ready. It got to be 4:30 & I had not gotten a call. So went to the front desk & was told that because I asked for a nonsmoking room it would be a little while longer....I never asked for that. When I explained that to the front desk employee (the same guy who told us the room wasn't ready in the 1st place) he said oh that's right & asked us if we had picked up the keys. What?! We don't have a room how are we supposed to have keys??Maybe he had been having a bad day or was on a bad trip or something but he was utterly confused & had no idea what was going on. My bf demanded that we speak to a different employee & that lady said our room had been ready all along. WTF! She didn't offer any apologies for the inconvenience and kind of made it seem like the situation was our fault. At that point I didn't even want to stay there anymore but once we got the room it was nice.
Loved that the forum shops are attached and the pretty expansive casino. You won't have a problem finding a machine you like that's for sure.
I just really didn't like the customer service, for being an upscale fancy expensive place that checkin in was totally unacceptable.