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  • Quite possibly the worst experience I've had at a fast food restaurant. I decided to try this place after receiving the $5 off promotion from their rewards app. I ordered the Hearty Club combo which after the $5 off amounted to another $7. I was the second person to order in my group of 4 and the last to receive my meal. This wasn't a normal 5 minute wait, I ended up waiting 23 minutes for a simple Club sandwich that I would have been better off going into the kitchen and making myself. It absolutely amazed me that my meal was not prioritized despite being #1 in the queue for almost 18 minutes. The manager kept pulling in new orders into the queue and calling them out instead of addressing the older orders. And of all the things to streamline in the kitchen, why wouldn't sandwiches be one of them? You're literally assembling premade ingredients. To make matters worse the lemonade dispenser for the fountain drinks was serving water. From reading the other reviews here, this seems like a common occurrence. For the price of $12 a meal I expect a much better experience than what was had and certainly better quality of food. Needless to say, I will not be coming back and the app has been deleted from my phone so I am not reminded of this nightmare in the future.
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