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  • A friend and I ordered take out tonight and got horrible service. The person who delivered our food failed to give us the receipt for our order, along with no utensils and no salad dressing for my salad. When I called to complain I spoke to someone named "Elena" who claimed to be the store manager. Not only was she not apologetic after I complained, she became argumentative and insisted that my salad dressing was in the bag, after I told her several times I didn't receive it. Finally, she offered to re-make my salad, but assumed that I didn't want to come pick up, I insisted that I did. After I arrived, the whole staff crowded around me, as me, which made me feel really uncomfortable, as "Elena" and I were talking about the first transaction, I noticed that she wasn't the person I had originally talked to over the phone, but she apologized and gave me a brand new salad that proved to be promising aside from the first salad. This time my salad dressing was included. I expressed my concerns with her management skills and told her to do better. I'll give her 1 star for effort, but there needs to be some serious improvements with this establishment. I'm seriously disappointed in this Rubio's location.
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