Across town - over in the ghetto, as some would probably say, we had both good and bad experiences with Carmax. But we happened to be on the South side of Charlotte and decided to see what the Pineville Carmax had to offer. Strangely, the selection on our side was a heck of a lot better. The models in Pineville were a lot older and just not nearly as nice overall.
Couple that with salesman Ryan, who insisted that he go through the entire spiel of how Carmax worked (despite our insistence that we had heard it all before), and didn't really listen to what we wanted to look at, and pointed us at what he wanted us to see, it meant that overall, we were longing to head back to our side of the world again.