This is the new Green Grotto which opened in the same plaza that the old one was in. The interior is a lot bigger, has a nice ambiance and it is a nice place to meet up with friends. It is usually very busy (noisy) and has a seating time of 3 hours. The service is pretty decent, they are very busy and the waitresses are always running around but once you catch their attention they serve you properly.
As always, they serve you complimentary popcorn after you place your orders (unlimited popcorn!). The drinks are good, I like their new foam tea series (green tea, black tea and oolong tea) otherwise their classic Hokkaido milk tea is always a favourite. The hot tea pots are also pretty good and they refill the hot water for you as well but it is a bit more pricier than the normal bubble tea.
I just don't like their food, the only decent one I would recommend is the beef noodle soup. Otherwise, stay away from the food menu. The fish cakes, popcorn chicken and dinner dishes are all really salty. The dinner dishes come with small side dishes that tastes like it was from a can/jar that they bought from TnT which aren't that great tasting.
The dessert and cakes are a little better than the food, but I find it a little over priced for a slice of cake. Overall, I would recommend trying the drinks there and eat dinner somewhere else.