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  • Captain.... What Captain?? I went to Carbone on a Saturday night around 830. We had a reservation. It was busy but not too crazy. Waited about 15 minutes then our party of 11 was sat. Then we waited for another 10 minutes and a server assistant came by for the drink order. We all order cocktails as we we're celebrating a birthday. The drinks took about 15 minutes to come to the table. We have been there 30 minutes and NO CAPTAIN yet. Finally here he comes... He starts telling us the specials and most of the 11 could not understand / hear him. Then he starts taking orders. After several questions and people ordering he is gone. I ordered veal Parmesan and my wife ordered branzino. The captain says he's not sure if they have it and has to go ask. He disappeared for 5 minutes and returned. No problem we can order branzino. One of our guests never got to order his meal. Then we wait. We all were ready for more drinks... Nothing... Waited some more. We asked for bread several times. No bread. About 20 min later the apps arrive. Our guest that didn't order placed his order at this time. Food was delicious. And we could order our second cocktails. STILL NO BREAD. Then captain returns to tell one of the guests they DID NOT HAVE LOBSTER MAC AND CHEESE. So he orders something else. About 20 more minutes go by and we still have NO BREAD. The captain returns to tell my wife they have NO BRANZINO. At this point we are very upset. We asked to talk to the manager. She came by apologized and said she would bring bread right out. We have now been there for about an hour and a half. I noticed another table of 5 that sat down right as we did is paying the check. They already had dessert. By now the restaurant is clearing out. It is after 10:20. We did not get entrees for another 20 minutes and they FORGOT ALL OF THE SIDES WE HAD ORDERED. This review is getting long so I'll wrap it up. DINNER TOOK OVER 3 HOURS. Service was the worst we've had EVER!! CHECK WAS $955 after they comped off a bunch of drinks , free desserts , and comped some food. STILL FELT LIKE IT WAS A WASTE OF MONEY. I WILL NOT RETURN. NONE OF IS WILL. THIS WAS A TABLE FULL OF BUSINESS REPS WHO WILL NOT RETURN. Who would subject their clientele to this. One star because zero is not an option.
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