Horrible Experience with OnTrac and Ordering Items Through Amazon. Customer service seems clueless even when You Provide them with a tracking number and customer information. Recently Said Item Couldn't be delivered. I never received a door tag or notification from OnTrac. Next update was that it was being held by them, so I called to find out why. Verified my information and CS Rep said would be out on the truck the next day. Waited next day and called and they said the item was delivered. Amazon text status said that the item was being returned to seller.
OnTrac had sent the item back to the Amazon Seller. Very Incompetent and based on othe reviews and experiences in other cities it doesn't feel like I'm alone.