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  • I was actually going to leave a decent review until now when I have finally just now rid myself of this awful company forever. I was truly thankful in the beginning when I was accepted that they even offered me a loan for obvious reasons 1. I had poor credit 2. and needed to start over. Unknown to me as a young naive buyer I really had really no clue what I was getting myself into or how much of scammers this company was. Throughout my 4 year loan term I obviously was never late except once because of hiccup with a payroll check made I had made a call to a rep with CAG and they were okay and let me move that payment to the end of my loan so for that I thought this was great problem solved like other companies though for the most part customer service has always been so so not super friendly obviously they do work in a call center environment so you can tell by there tones of voice they are not always so happy. What I am really furious with is that after I have finally worked my ass off to rebuild my credit & pay this damn car off I had only owed $665.00 before I wanted to trade it into for a Brand new one, I let the new dealership know exactly what the balance was owed on the car as I logged in daily while I was shopping around the 2 weeks. When I find my new dream car before I left the lot and Finance the new I was right there with the people to hear the conversation of asking CAG how much the 10 day pay off was on my current auto Loan with them Cag they were told $989.00. (Just in case interest accrued?!?!?) I would love for CAG to call me and let me know how n the hell in 10 days is an additional $324 going to accrue before 1 u take out a car payment from my bank of $210 as i was on a bi-weekly pay schedule or 2 you receive a full pay off of $665.00 Well either way these scam artist received the full $989.00 from the dealership for the payoff on less than 10 days mind you so no way did in accrue over that amount in interest and they got it in 2 checks but 2 weeks after I called to ask for a full breakdown of every single payment over my loan term I had made showing where my payments went and how much was applied towards interest and towards principle guess what's folks the additional 324$ payment isn't shown anywhere on that breakdown only the $665.00 to show my vehicle was paid off in full and then they had the nerve to mail me a refund of $15.80 umm hello you jackholes you actually owe me a remaining $324.00. I am having the Ford dealership research the day you cashed the other check and make me a copy showing proof you deposited that. Once I pick up that proof I will be down into your corporate office. It's completely illegal and ethically wrong what you all did and I won't have it. Feel free to call me My names here I'm sure you'll figure it out I've called multiple times the last week's asking about this issues and no one wants to give me a straight answer. To everyone who is conseridering getting your loan through them I understand if it's your last option do it if you must but only do so until you make 6-8 current payments enough to help establish or bring uo your credit then refinance your loan elsewhere with a much more reputable loan company or credit union these people truly suck you dry take it from someone who had to learn the hard way. I ended up buying a lemon vehicle for 13,000 originally interest at 19% for 4 years needed up paying almost 25,000 for a vehicle that cost me an additional 8,000 in repairs these last 4 years I truly could've bought a house at this cost! You live and learn and boy I have learned a real tough on this time! Oh extra side note they charge your extra for not returning there pass time machine it's a GPS tracker so if u miss a payment or are ever late then can shut your car down remotely! Buyer beware!
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