I've been here a few times. EVERY time I visit during lunch the wait is 25 to 35 mins. Yet the restaurant has many empty tables inside and out. On today's visit, the cute little lady that handles the seating didn't greet me when I approached. Strike number one. I said hello and she didn't say a word. I stood there and said HELLO and waited for her to say something to me. She said hello and how many and if my preferred inside or out... I told her 2 and either and my name. Then I waited and watched as many people left the restaurant who were tired of waiting. As I stood there for at least 30 mins, I was in bird's eye view of an empty table. Just a step to the left and I could see others that were outside and inside yet I was still waiting... EVERYTIME I make the choice to go to this restaurant, I have the same experience. I'm watching money walk out of the door. I think this place offers a good product, it has a great concept but they need a good front house manager that can keep the customers moving. It's good but SHOULD be great. I love the small business restaurants that have their crap in order. This one needs some help. :(