I have been to The Ranch House a number of times. Food was always delicious, service impeccable, and the ambiance is old school and fun. We have recommended the restaurant numerous times and taken friends and relatives for a great meal. This all came to a screeching halt Sunday, 4/4/16. My Mom was in town visiting and wanted to take us to dinner. Since we had all been to Bob Taylor's together she chose there. I ordered a filet, my husband the same and my Mom the lobster and filet. My filet was over cooked my husbands was under cooked and my Moms lobster was like rubber. We sent everything back, our waiter was very gracious and tried to help in any way that he could. I want to stress that this situation was actually made better by his professionalism. Our food arrived the second time and my filet was raw. My husbands was half under cooked and half over cooked. Fortunately the lobster tail was cooked properly. I spoke to the hostess as my husband was pretty steamed and embarrassed by the poor meal that we were being served and that my Mom was paying. I was told that the manager that night was the chef and that my situation could be handled by the hostess. She was very accommodating in that she spoke to the chef. In the meantime, the table next to us were experiencing their same type of situation and not only sent food back but walked out letting them know that they would not be back. These were regulars. I sent my meat back and told them not to bother to attempt to cook another filet, as I was not only upset by the lack of attention to detail but also the fact that food was being wasted. Ultimately our bill was highly reduced but we left with my Moms lobster tail in a to go container (it came too late for her to eat- she had her filet while waiting), my husband ate half of his meat and I had no dinner.
My husband had a long conversation with the hostess who said that the chef had been there a long time and really could not provide any explanation on his behalf. As we were leaving, another plate was returned to the chef because the meat was undercooked. The chef looked at it, stabbed it with a carving fork and smacked it back on the grill.
I can say that we have eaten our last meal at Bob Taylor's Ranch House for a very long time - quite possibly we will never go back. We also will not be recommending nor bringing family or friends.