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| - I was more excited to try this place than Delmonico's! I've been wanting to come here for decades & when Restaurant Week featured this restaurant as one of their participants.. I smiled & jumped on the opportunity to finally dine here.
The valet attendant was prompt in taking my car in & directed us to the entrance. As my Father & I walked in, we were greeted instantly by two friendly hostesses & sat us right away to a nice booth as requested.
Now here is where things went downhill. Our server, an older Caucasian male seem to be taking care of the back section of the room, came over & handed us our menus. We ordered a Acqua Panna bottle & when he came back with it.. I asked him about the baked potato side dish if it was served for one or two guests.. he told me that's only for one person. I told him we're here for Restaurant Week & we're ready to order. At that exact moment of saying those words, we became nonexistence to him. Service went from 100 to zero in a split second. He acted like he didn't know what I was talking about & then said.. Oh the Restaurant Week menu.. I'll go get that.. I guess you won't be needing these & took the regular menus with him. When he came back with the RW menus, he took off when I was half way letting him know we were ready to order. WOW really?! He passed by not once, but eight times without even acknowledging us. I finally waved my hand as he was passing by & said we're ready to order & he puts his index finger in the air, noting to me to wait. We watched this rude server walk back & forth taking his time to other tables, probably not participating in RW, giving them the kind of service we never received. My blood began to boil, because this wasn't an ordinary outing. My only day off & I took my Father here to celebrate a belated Father's Day. I would think I chose a great place to make him feel special in this nice steakhouse that's been here forever, but I was completely wrong. WE felt like nobodys after I said we're here for Restaurant Week. If you're a participant for this wonderful program of giving back to our community that needs it more than anything, why are you not wanting to share it with your guests or even supporting a great cause?! In return, we were treated like a peasant for wanting to give back & share a good meal together. At that very moment, I had enough. As soon as I saw the next staff member, I told him I want to talk to your manager right now. The rude server that was in the next room probably heard me, since he came over after I said that & acted all nonchalant with.. so you ready to order? My look at his face.. I wish someone was there to take a picture. I told him.. Actually no, I'm going to talk to your manager first. And look who's behind him.. the manager. I explained to the manager what happened and told him straightforwardly.. I want a different server immediately. As soon as those words came out of my mouth, the manager unhesitatingly took care of this matter and like a shot.. here came Jinho. There's the one star comeback. His service was 100x better. Like night and day compared to the rude server we had. So welcoming & attentive.. he read our minds with what we wanted to ask for without even having to ask! Now that's the kind of service every restaurant should provide, especially being a well known steakhouse here in Las Vegas. When he asked if we would like any side dishes, I mentioned the baked potato and on the double he goes.. that's a good choice.. it's a big portion that both of you can share. Rude, greedy server of "no that's only for one person" to this server letting me know we can share it. It was more of a self serve kind of place, poured my Father some more water as well as myself. Or maybe that's just for RW guests.
Appetizer of Tomato Carpaccio with Burrata was decent. Nothing spectacular. Food runner dropped off a few Ribeyes and sides that were for the table in front of us. I told the runner, this isn't our order. He looked at it, then looked at the table in front of us and flat-out took everything back to the cariton. The table in front of us saw what happened and we, both shared a laugh. Then a few seconds later our food came out and the runner goes.. let's try this again, it's like a deja vu. My filet mignon on one side was completely burnt to a black crisp. I had to cut it off and discard it. The baked potato was simply what it was, but good toppings of butter, sour cream, bacon bits, and cheddar cheese. NY Cheesecake was light and soft. The star of the night.. Chocolate Cake was DELICIOUS! We took it home. My Mother ate a few bites and said.. this is the best tasting cake I ever had. I have to agree.. I couldn't stop eating it!!!
One star for the valet that had my car parked and ready for me when I came out, another star for the prompt action of the manager in getting me another server, and our server, Jinho for making up for the lack of another. Minus two stars for the rude server that treated us cold as winter.
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