Clean and comfortable. Totally understaffed. Tonight when we got in and wanted food we sat at the bar for 15 min. I had to call the main number to get an employee to front desk when she wanted to put me on hold because someone was walking in to check in. I told her no, she needed to wait on me at bar, because I was here for 15 before I decided to call. She took our order then promised to deliver. Hmmm... only person here and she'll bring it to my room. Went to my room to find my personal wine glass went missing. After 15/20 min called again to be put on hold. Went down to find my food sitting in a box, and she didn't want to give me time of day until she checked her line of people in. Hmm. Overbooked and only 1 person working, and cleaning people who take your stuff. No thank you hyatt. I paid for convenience and trust. Both disappointed. Ask for manager to call me....stay tuned!