Should this allowed to get no stars, I would have. Place was run down, dirty, loud, slow Internet, in our non smoking room, the sheets smelled of smoke, no cutlery at breakfast and the breakfast as packed away before the closing time, then the lady wasn't the most helpful when she agreed to go get us some bagels.
Unless speak another language they will seem very short with you.
Not happy. Don't do it, even if booking.com says its cheap.