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  • There's a Firestone 2 minutes from my house, but I decided to trek the 20 minutes to this location because they are the only ones that can get my wheel locks off. I was never given the key so it makes it terribly inconvenient at times. Anywho, I took my car in to get an oil change, have my tires and brakes checked and to get a general vehicle inspection. Once they did the inspection he came back with recommendations, one of them being my engine's air filter. Rather than just tell me it needed to be changed he had it with him to show me, which I liked, you just never know and he was definitely being honest about it. It was dirty! I could tell that my tires were bad, but apparently my brakes were left at 1-2mm (which I was told is not good). They have never been checked or serviced for the 8+ years I've had the car though, (I know, I know) so it wasn't that big of a shock to me. The guy who helped me was very thorough and explained everything to me in detail that I needed and what it would cost, etc. and the dangers or problems I could have if I didn't get it done. It was going to cost upwards of $1100 bucks for everything so I told him I wanted to sleep on it to decide what I was going to do. He didn't pressure me at all, but just informed me that I should take care of it as soon as possible so that I'm not driving an unsafe vehicle. He printed everything out for me that they were recommending as well as pricing so I could go over it. I decided that evening that I would go back in the next day or two to have the tires and brakes done. When I got there to drop my car off it was a quick and easy process and there were no sudden changes or surprises. Everything was taken care of and they didn't try to recommend anything else or up sell me. They did call me about my tire sensors because they are broken, but that's understandable. Once I got back to pick up my car it was, again, quick and easy. Everything went great and I haven't had any problems with my car. In fact, it is now easier to drive and a more smooth ride. I'm especially not fighting steering anymore because they fixed my alignment, too. The entire process was pleasant and service was great! I would definitely go back to this location.
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