Don't judge this place by it's looks. It may seem a bit lacking, but the food is always good. The meats are fresh and really thinly sliced so they cook with just a few swishes in the pot, but my favourite is the handmade pork balls. Even though this is a hot pot place, the clay pot rice with chinese sausage is also really good! I always leave this place very full and satisfied.
In terms of service, they are usually ok for Chinese restaurant standards. However there was a time when we got seated in the other newer area in the back and it was really difficult to get a hold of someone. I do like how they have a table on the side to put the dishes that come. Also, I would suggest calling ahead of time to make sure there is a spot, they are always packed... or so it seems whenever I go there.