I've been eating at Red Robin since it first opened in Az. , and always had a great meal. But lately, I've had a lot if trouble just trying to get a table. One time I arrived with no one waiting, but also no host in site. Must have waited 10-15 minutes for a host: even though waiters passed the area frequently. Took another 10 minutes before I was seated; despite plenty of seating. Other times I have encountered several groups of people at the door waiting for a host. Instead if taking down info of other groups, the host walks away to check what seating is available. The host then sets the table and comes back to seat the party. This took about 5-10minutes to look and set up another 10 minutes to seat and return to the front. Other waiting guests have to stand in a crowded door way.
This last time there were four groups waiting. Host wasn't around. I asked how long people had been waiting. "Forever" was the answer. People were asking the obvious question why is there only one person during dinner, and where is the manager? Every incident there was only one host during peak meal time. Other staff running around but no one helps. Where's the GM? More people arrive, but me and another group left. It concerns me when staff is cut down. Went to another restaurant and got seated immediately. Won't be wasting my time trying to eat at this location. It's really too bad Red Robin has flown the nest.