| rev:text
| - My family and I have gone to this restaurant for years and have always enjoyed it. Last nights service was absolutely terrible. I understand it was cinco de mayo and was busy and we expected that. Around 5 we called and asked what the wait time was for a table in the restaurant for 9 and we were told about an hour. We asked if they could put our name down as we would be heading up there right then and they said no they couldn't do that over the phone we had to be there to put our name down. So 5:20 we get there and put down Katy for a party of 9. Around 6 we asked how it was looking and they said about another 30 minutes. 6:30 comes around and we ask and they said "we are still waiting on some tables to get up" we continue waiting outside as we hear parties of 2,3,5 get called in for seating. 7 we ask again, do you know about how much longer? We are told they are still waiting on tables to open. We ask for some waters outside for us and the girl who brought them out walked away rolling eyes as we tried asking about our table. I get it was busy and maybe frustrating we kept asking, but it had been nearly 2 hours. At 7:20 again we ask, we are told there is a party of 12 ahead of us now because they called in and put their name down. Immediately we are frustrated as we are told you don't do that. So my husband is asking why? We were told you can't do that?? And the girl in the front with the black shirt and long blonde hair in a pony tail, who was anything but nice, rudely says "well I don't know I just work here" so we ask to speak to the manager. The manager, woman in a green dress with brown hair, comes over and we explain the situation and she says they called us a while ago. That she was even outside calling us. I told her that's not true, we watched her coming outside calling people never once called us and I'm sorry but there were 9 of us, if you truly called someone would have heard. Or every 15-30 min we went inside wouldn't someone had said oh we just called you rather than sending us away saying they were waiting on tables to clear for us? But she continued to argue saying she called us and said they would figure something out for us. Then she says she's sorry because there has been some confusion up front, clearly realizing they were wrong. So finally we are seated in a booth with two high top chairs at the end. Not the most comfortable but we didn't care at that point. Our server was very nice and quick to serve us which we appreciated and they did order a couple cheese crisps for us since we had been waiting so long which was nice. So we finally got to order and eat. By the time we left (which was right after we ate since it was so late) was 9:30. 4 hours of being there. Again I know it's a busy day, but seems a little absurd and the service in the front by the host and manager was uncalled for.
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