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  • Anyone who waited in Soviet bread lines during the 1960s will feel right at home when they use the Northeast Phoenix Post Office. Either management of this post office is using a service manual prepared in the old Soviet Union, or they are getting paid by FedEx and UPS to drive business away from the USPS. The worst part is not the hour long lines to receive surly service, it is the insulting atmosphere where blatant lies for why service is so bad are handed out. "sold out of all stamps" signs taped to the door. How could a post office be sold out of ALL stamps, even the most unusual denominations? This is obviously an excuse to keep customers away. "the system is down" is why only one employee shows up at a side window at 9:15 to serve a line of 20 that have already waited 15 minutes for the lobby door to open. The USPS is doomed, not only by the internet age of online billing and bill pay etc, but also by it's mandate to serve every address in the country. In Central Nebraska, there are 55 post offices, primarily in small towns of a few hundred residents, while there is only one UPS store in Grand Island. Having only one post office, with one or two employees working the counter in the Biltmore area of Phoenix where both a UPS store, and a FedEx Office are a block away, and dozens of drop boxes are within a mile, is a formula for driving business away. The USPS will have to redistribute resources to areas that are more profitable, like all private businesses do, or continue to suffer ever larger deficits. If congress expects to maintain current levels of rural mail service, then appropriate a direct subsidy to cover the massive associated operating losses. Slashing service to Soviet levels in urban areas is only going to widen losses by driving business to UPS and FedEx.
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