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  • This is a fantastic hotel. As a frequent traveler, I have the fortune/misfortune to visit lots of hotels in lots of cities. Certainly the Four Seasons commands and deserves a top spot on any list of great hotels. This hotel is no exception. Great location, wonderful rooms, expected high prices, superior service, and an overall wonderful place to stay. That said, in my 5 night stay, there a a couple of glaring holes. In my mind, these are simple things that management can fix with a simple policy change. Things that are not costly or detrimental to the operation of the facility, that in my opinion would have earned a 5 star review. 1) The current limit of TWO Devices being able to connect to the Free in-room internet is a joke. When I travel alone, I have a laptop, an iphone, and an ipad as a minumum. This trip I had my wife with her own iphone and ipad. No apparent ability to switch which device is active, so once we activated the first two devices, we were locked in all week. 2) When paying in excess of $1000/day for a room, is it unreasonable to expect two bottled waters EVERY day? Some days we got it, some we didn't. 3) Our wonderful suite had two bathrooms. Two showers and a tub. The great part is we got a grand total of four bath towels. Is there a shortage of available towels. Yes, we did use the second shower, which failed to consistently have even a single washcloth. Three robes were in the suite, yet only four towels. Hmm. When we return to Toronto, we will stay again. I hope management is able to make these minor adjustments, and enable us happy travelers to not be inconvenienced by such trivial things.
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