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| - They showed up on time for the move, which is the only good thing I can say about this company. Moving our stuff from a two bedroom/third floor apartment proved to be too much, for two movers, especially for the elderly guy, which talked and took more rest breaks than he worked. I felt bad that he wasn't physically able to do the job and helped a bit myself. Later I thought WTF, as I also paid for an unscheduled 30 min break for this guys in the AM, with their loafing around/talking more than they worked, plus I had to help. The move took along time for nominal amount of stuff, as you might imagine...like they intentionally bled it out, to make more $$.
Incidentally, when our furniture arrived at the other end some of it was damaged, surprise, surprise, I thought. I let most of it slide, being generally a nice guy, but our couch had a huge tear in it, which I had to put a claim in for. To get the additional insurance I paid $80, and was told the damaged couch would be replaced at fair market value by the claim person Candy. In any event, when we did put in the claim she argued tooth and nail with me about it, refusing to replace it, and choosing some hack company in Airdrie to patch it up. These contractors further disturbed us by taking the couch offsite not once, but twice for the repair; not to mention the time I had to take off work to accommodate them. On top of it they charged us another $100 for a deductible on the repair (alot of moving companys' will straight up replace damaged items free of charge, and without the BS, come to find out). Truth be told, it appears they made money on the claim, as the repair was obviously cheaply done. Even if their rate is appealing, you will pay more at the end of the day, without question. With these movers, their ripping off, dog f'n, and the companys' underhandedness; you'd be a fool to choose 'Highland Movers'.
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