I signed my dog up for classes and then had to cancel. (This was before he started.) They were amazing about giving me a refund. They are super nice and very helpful. I bought some products for my boy Milo there and I couldn't have asked for better service. When I checked out they asked me if I wanted to donate to the homeless animals...(Of course I did.) The man then told me how they supported animals. I looked up shops who sell animals from cruel animal breeders (Animal Kingdom, Puppies In Love, Desert Pets, Pratts Pets and Feed, and the Puppy Place) and Petsmart is NOT one of them. So thankful for that. They actually have pet adoptions at this location. I loved it...they are compassionate and wonderful. I recommend highly.