Man... One bad server can totally wreck a otherwise great restaurant. My wife and I live in Markham and make the effort to go to Lily Thai whenever we are in the west end. Food is great and the service is usually good.
Except today. The waitress mistook/misheard our order and gave us Golden vegetable curry instead of chicken. When we told her we ordered chicken she insisted we didn't. The customer is always right!
Worse yet, the cook just picked out the veggies and put chicken in the same bowl. And when the waitress brought it back, she exclaimed "now there is chicken in it!"
When we addressed it with her after the meal her responses were "I'm not stupid. I know what I heard", "I don't give a f*** it's my last day", and "you ate it before calling me" it's curry, we started scooping from the top of the bowl before realizing it was all veggie.
Sandra's attitude in dealing with the situation was unacceptable. Hope she changes or never works in the customer service industry again.
The manager over the phone seemed understanding. Unfortunately not enough for us to come back... Shame. We really liked you Lily Thai.