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  • Horrible customer service. The formula changed on their house branded whey isolate. Instead of letting people know this ahead of time, you are left to discover this on your own. The employee who was working let us know other people have noticed a difference as well so this is a known change in the product. It's obviously a different batch with different taste, consistency, and it mixes differently. When asked if this could be exchanged for a different product, the employee had to call a manager who said we could not exchange the whey for something different and we were stuck with the product. Was then told to come back and talk to the manager the next day. This product has been purchased repeatedly which I'm sure they can see in their customer database when I make a purchase. To be told that I can't exchange it, then be told to come back after the manger denied an exchange is terrible customer service. I let them keep the product and I won't be shopping here again. Nutrition Rush lost a customer.
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