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  • Made a reso for the hubby and I on opentable and when we got to the restaurant we asked to be seated on the patio, as there was an empty table in clear sight. The hostess informed us that they do not take resevations on the patio, and so I asked if there was a waitlist, assuming that the empty four-top table was already spoken for by someone on a waitlist. Her response was no, there is no waitlist, we are just waiting to fill the four-top with a party of four!! Clearly they do not understand the value of a customer that made a targeted effort to visit them and let me walk out the door. Out of principle I refused to sit inside knowing that there was a table available where I wanted to be seated, all because some short sighted server wanted to make an extra 20 bucks! Management needs to re-train and reincentivise the servers so they do not turn away paying and Loyal customers in the hopes of making more tip money. Disappointed.
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