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  • I have had my Buick serviced here since I purchased it. Today will be my last trip to this dealer and it's service department. The service was never bad but not good either. I feel as if I'm bothering the advisor when I stop in. I have brought my vehicle here due to the steering loading power. My wife is petit and cannot street the car when this happens. Again I brought it in for this issue in the last many months twice! Then I receive a recall/tsb and schedule to get a little peace of mind, thinking, "oh great, they realized there is an issue, they will fix it!" I also scheduled an oil change as it was due. When speaking to the service advisor, they appeared to be busy on the phone and promptly an advisor asked me if I had been helped and how he could help. Upon providing him my information the advisor next to him who has helped me in the past said "I got it" and that was apparently the prompt for me to go to his station to bed helped. After coming back from my vehicle I was told I would be responsible for a 150.00 diagnostic fee. Why would a fee be required for something that I have brought the car in for not once but twice and now have a letter from the manufacturer that states there is a problem with my exact concern?! I advised them I would not be leaving my vehicle and expressed my dissatisfaction. I got the impression there was more concern to prove that my concern was not valid versus explaining and reassuring me that my situation would be resolved. I liken the importance of this to aDr work good bedside manner. Steven appeared more than happy to let me and my business go. I work in the customer service industry and understand how important good customer service is. While we also may not get it right every time, I never allow anyone to walk out of our store or off our phone in the manner that happened today. I did not receive the level of service one would expect from a department that being with the word service. i will not be bringing my vehicle here any longer and I also will not be purchasing my new Yukon from them. I will drive to another dealer that is only a mile further from my home. And of this is any of how GM sets expectations with its dealers regarding the treatment of customers, I may need to consider the brand all together. I will also add that I have a Toyota that I purchased new in 2013 from the Earnhardt Toyota dealer in the same autoplex, I am very happy with them and have no idea how the customer service can vary so much from one dealer to the other that are owned by the same entity and less than a block away. I owe them a review as well.
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