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  • My last review couldn't be more wrong!! ABSOLUTELY HORRIBLE CUSTOMER SERVICE!! Cary (the demeaning, belittling, egotistical, wanna be body builder) is VERY RUDE AND DEMEANING TOWARDS WOMEN. There was confusion as to when I should have placed my call to cancel my personal training membership. After multiple calls to member services who told me I was given the wrong information, I contacted the gym manager who told me to bring my contract to the gym and he would see what he could. Cary (not the gym manager) proceeded to call me and very rudely explain to me what he had already repeatedly told me which didn't solve anything! I tried to ask a question, tried to explain what member services told me, and couldn't complete a sentence without Cary rudely interrupting me and telling me "you're wasting your time" when I asked why he was being so rude and wouldn't let me speak. Needless to say I surrendered to his inability to be professional, polite, and help a customer. I would not recommend this gym or any other Gold's Gym to anyone for fear they employ more people like Cary. He completely ruined my experience with personal training, memberships, and anything to do with this gym by something as simple as being professional.
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