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| - Where to begin? Let's start with TERRIBLE worst experience with an airline. I only gave one star because I have to, it doesn't even deserve that much.
FYI: I am really cutting the story short here
Myself and my boyfriend booked a trip at the beginning of the year to Vegas, (keep In mind that they supposedly charge low fares under $100 when booked in advance, according to their crew, however we paid over $200 each.) we get to the airport and find out that we have to pay for carry ons, WTF, so we paid for two bags and my carry on was small enough to go through for free, only to think that it was free, right before boarding on the way back home, they made us pay an extra $100 dollars for the carry on, even though it was free on the way to vegas. They were very rude and did not care at all!
In regards the flight itself, it was the most disgusting airplane I've ever been in (both going and coming back planes) gums were stuck in the chairs, super tiny seats, way too close to one another, obviously very uncomfortable and it even had a funky smell.
The other absurd thing is (I still can't believe it) they charge you even for Water!!!!
The entire time At the airport both ways I heard ppl complaining about their late flights, terrible customer service, lost bags, the fees, the plane and so much more. This was definitely my first and last time flying with them. I wish I could tell you all the details but I would have to write a book.
I really don't know how they are still in business.
I'm making sure everyone I know and others are aware of their pathetic airline regulations and services.
FYI: Virgin America has been the absolutely best airline EVER every time, I would highly recommend them!
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