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| - I'm surprised this place has such a high rating to be honest. I ended up here last night with three friends because Aji Sai across the street was packed. No one in our group had been here before so we didn't know what to expect.
I should mention that I normally don't write reviews online (good or bad), but I was so dissatisfied with my experience here that I had to share.
First, it took way too long for someone to come take our order. We ordered a shrimp tempura starter, salmon sushi pizza, spicy salmon roll, spicy tuna roll, kamikaze roll, and an a la carte order of salmon sushi (2 pcs), tuna sushi (2 pcs), and salmon sashimi (3 pcs). We ordered tea and water for the table. Starter came out quickly with our tea and a small complimentary bowl of their crunchy noodle soup. Shrimp tempura was great and the soup was delicious.
Sushi pizza came out after and it was kind of bland. Had to ask for the water we had ordered a couple more times at this point before it was finally delivered.
Took a while for the rest of the meal to come out. When it finally did, we noticed the presentation was quite lovely but would have gladly gone without if it meant that it would have been served faster. Again, food was mediocre, which I would have likely overlooked if the service wasn't so terrible.
As soon as we got our main course, it seems as though our waitress completely checked out. She never came to check on us once. Our drinks ran empty and were never refilled, and we didn't see her again until she came to process the payment for a neighbouring table, at which point we had already finished our meal. I contemplated ordering ice cream for dessert but given how long it took to get served, I decided against it.
After waiting about 15 minutes for our waitress to surface again so we could ask for the bill, she came out from the back kitchen and started making her way towards us but we quickly realized that she was actually making a beeline for the woman who had just delivered her Starbucks order before she disappeared back into the kitchen. I had to get up and go to the cash register at the back to ask a different waitress to bring us our bill. Once we got the bill, we had wait another 15 minutes before I got so fed up that I just brought the bill back to the register to have the payment processed. I know for a fact that they are able to bring a mobile terminal to the table to process the payment, and I don't mean to sound lazy but given that we received such terrible service throughout the whole dinner, this was just the icing on the cake. We were trying to pay them for the dinner, yet no one could even be bothered to attend to us!
Our waitress never surfaced again after she got her coffee, until we were putting on our coats to leave. As we were leaving, I noticed another table in our area with a couple who just kept looking towards the back kitchen - probably wondering when someone was going to come take their order.
If you are looking for a mediocre meal with slow service, then I recommend this place. Otherwise, I'm sure you would have a better meal at one of the many other sushi restaurants within walking distance of this place.
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