Worst customer service I've had at a tech store. Buy a $60 hard drive replacement for a laptop that they're supposed to have put Windows 7 onto. It has been over half a year and ive receaved one single phone call to confirm that the OS is what we wanted. Now, they can't find it, we "didn't buy it", we were sent a "letter of abandonment". So much for their pledge to "set up your technology, keep it running and never let you down." This is pathetic and I just want to pick up the hard drive with or without the OS