A coworker ordered the New York Giant Pizza from this Gus's location. We waited an hour and a half for the pizza to be delivered, and then it was delivered cold. When she called back to discuss the pizza with them, she was told that the next pizza would be free. She said ok, and then hung up. We then decided that it would be nice to go ahead and have the hot pizza at this time. She called back and they charged her for the pizza, but not the delivery charge. She explained that was not what they told her would happen. She asked to speak with the manager, but was told that the manager was not in. The person at Gus's got very rude and hung up on her. We work at a business that orders out frequently. We will no longer order from this establishment. We also have at least 20 employees here today. This word of mouth, if each one of us even only tells 2 people that tell 2 people, will grow exponentially.
I personally am very disappointed in the lack of customer service that was shown to my coworker on her birthday. I will no longer order from Gus. I have 6 children. Think of the word of mouth this will grow to.