Have used them a couple times for a rental property. Brian is very honest. This most recent time my tenant wanted a new garage door and she made that very clear to him. After Brian took a look at my garage door and tested it he let me know that all he would suggest is servicing it and in his opinion didn't need to be replaced at this time. Doing service work versus replacing the garage door is drastically cheaper. It would have been very easy for him to just agree with my tenant and say that I need to replace the garage door. Instead he gave me his honest opinion. That is not always the case with all repair people. I would highly suggest Brian and heritage garage door! His prices are also very reasonable.