My girlfriend had to return a bag she had changed her mind about and we decided to go to this F21 just because it's closer. We stood in line and it moved fairly fast and was helped by a co manager. We explained that we wanted to return the bag and have the full refund back onto my card and was told that accessories were all sales final but for "this time" it was alright to do an exchange for an equal or greater value. We were confused and frustrated because nothing on the receipt had stated that we couldn't return it. Mind you the bag is unused & original tag still on it with original receipt. So we left. Still frustrated we decided to call the original store that we bought it from and was told there were no problem with a full refund back to the card and was told the only accessory that couldn't be returned were body jewelry. Policies need to be clarified between stores, and I'm pretty sure it's not legal keeping money from your customers.