| rev:text
| - Pros: The location of this hotel is good. You can walk to the convention center, US Airways Center, Herberger Theater, court houses, etc. The hotel charges for Wifi, but allows up to 5 devices on one charge.
Cons: Marston's Cafe's indifferent staff. Valet parking pick -up location is not staffed adequately. The outdoor lounging area is open 24/7, which means any rooms facing the outdoor patio lounge area gets to enjoy rowdy crowd noises at 3AM.
Marriott has done a great job updating an old hotel. The lobby is pretty, and the location can't be beat. However, staffing and service need to be reviewed because if this Renaissance is supposed to be a "lifestyle" property, then this property doesn't provide the service that would be expected. Did you know you lost a sale at Marston's Cafe because 1) when I arrived when it opened, and the hostess was no where to be found, 2) got seated, but no server approached us for over 10 minutes. I walked out and went to the nearest Starbucks for breakfast that wasn't on the property because the Marston's Cafe staff didn't want to serve me. Also, if your staff doesn't want to serve anything other than the buffet, then why don't you drop the "full service" front? Last year when I stayed at this property and had breakfast at Marston's, I had the same lousy service, and a resentful staff that made it known to me that they were put off that I was ordering a regular meal and not the buffet. I would say that this kind of staff attitude does now entice me to use this restaurant again.
As a downtown facility, valet only is not unexpected. The Adams Street entrance can get bogged down during a rush, and so there's an alternate valet entrance on 1st Street. When I checked-in on Friday night, the valet told me not to bother calling ahead and to simply come to the desk if I need my car. On Saturday, I went to the 1st Street valet area, and there was no one there, and so I had to go to the Adams Street valet. On Sunday as I'm checking out at 8:00 AM, I went to the Adams Street area, and no valet. And so I asked the surly frontdesk attendant whether valet was only operating on the 1st Street entrance. At which point, I was asked whether I had called ahead. No, I was specifically told by the valet not to call ahead. If you're going to have valet only, then you should properly man the two stations so that a guest doesn't have to wander from one valet desk to another trying to retrieve one's car. Also, if the standard is to have a guest call ahead for a car, then you should instruct the valets not to inform guest not to call ahead.
Lastly, I was given a room on the 6th floor that overlooks the outdoor patio lounging area. Due to the McDowell Mountain Music Festival, I knew that the hotel was almost solidly booked, and so when I was given room 624, I knew asking to be moved would simply be futile. Most places limit when outdoor lounges that are near guest rooms can be used. Not at this Renaissance. On Saturday night there was a business gathering that happened at this venue with live music. Luckily this event wasn't too bad, and ended by 10:00 PM. Finally, I can get some sleep. Nope, at 3:00 AM once the local bars had closed, a bunch of relatively young people gathered on the patio to continue with their boisterous carousing. It was noisy. When I woke up at 5:30 AM, there were drunk passed out men on the outdoor furniture. Renaissance, really? This is a downtown property. You don't police who has access to the patio? You don't encourage patrons to act appropriately after hours? This isn't a Las Vegas property! If you want a quieter room, ask for an odd numbered room that faces Adams, or maybe a higher floor room. 624 was absolutely a bust for me.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)