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  • 6/16/16 Only reason for the move up in stars is Jay has been very cooperative and has taken accountability for not responding. Our schedules have not cooperated so we have not resolved the issue but today I experienced a setback from them. I called to get an update on when they can come out and see the damaged furniture as well as drop off the new glass frame. I called and asked for Jay and spoke to someone else who doesn't handle the claim side and had to fill him in on what the status was since Jay was on the other line. He said they were not able to do anything with the carpet so I asked why. He said and I quote, "What do you expect us to do?". Um...clean it. It's not my fault they stood the rolled carpet up in the truck and got it dirty, is it? Again, he asked, "What do I expect them to do?". Again, why is it up to me to answer questions a "professional" moving company would know. I said, "If they stood it up, given its a white rug, wouldn't you put a bag or something to protect it?" He said, "we don't carry bags". I said, "well don't you have shrink wrap?". He said, I don't deal with claims I'll have Jay call you. At this point, I really don't know what to think. I honestly thought it was headed in the right direction. Waiting a call from Jay now. 7/1/16 ADM came this past weekend to deliver the replacement for the broken glass. They also took pictures of the ripped box springs, dresser and white rug. He tried to fix the dresser drawers but couldn't and made a suggestion to clean our rug with Dawn. The rug specifically said "have professionally washed" and it's white shag carpet so suggesting for us to clean it and potentially ruin it blows my mind. We didn't get it dirty so why should we clean it and chance potentially ruining the carpet? He stated he would send the information to Jay on Saturday 6/26 and get back to me on next steps. I am awaiting a call from Jay for an update.
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