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  • Terrible, terrible customer service. Very bad experience with ordering a pizza. Paid for two whole pizza with Costco card. Was told by cashier it would be 10-15 minutes. Set timer on phone for 15 minutes, had teenaged son to check on order 12 minutes in. He came back to wait area said lady cashier said it would be 25 minutes but she did not sound too sure. After 3 more minutes when 15minute timer went off. I spoke to another cashier in food court and showed her my paid receipt and asked how much longer. She went back to where the pizza orders were and spoke to some guy and came back and said order was never processed and that I was suppose to let them know I wanted them to start making my pizza. Go figure, I thought me paying for and ordering the pizza was indication I wanted them to make pizzas. I was then told it would be another 15 or 20 minutes for them to make the pizza. I set my timer again, and went to the original cashier who said that it would be 10-15 minutes. He had this stunned look on his face, until his assistant told him very quietly you have to let them know to make the pizza. He apologized and then tried say it was up to me to let the food court know I wanted them to make pizza I had paid for. Then when the 15 timer went off again, we went to check on pizza; our pizzas were sitting their waiting, you would think they would have hand delivered after the numerous mixups when they were ready. I have ordered pizzas before at other Costco locations without all of this confusion. I won't be using this location's food court - #737 again!
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