OK I have never been to a Caribou Coffee before in my life and considering that I practically live on soy lattes, I decided to check it out during my stay in the Cleveland area. I am out here often for work and never really know where to go that will actually have soy milk. Alas, I found this great little spot. The employees were soooo friendly, I came back twice in one day. Free wi-fi was very helpful in getting some work accomplished while enjoying my coffee. Just ask the pleasant barista/counter person for the free card. I will def be back again next time I am in the area.