There were three things that made me drop my review. I have moved so I won't be taking my dog here anyway but I thought I'd update for other patrons.
These events occurred on two occasions this is not all from the same visit.
1. My pup came home with a bloody paw.
2. It appeared my dog was kept in his cage and not in the open play area for possibly two days while boarding for a week.
3. I paid ahead of time for boarding so my sister could pick up my dog without paying but they charged her again.
#1. Okay, so the paw thing, I get it, dogs get rowdy but they didn't say anything to me, I noticed it as I left and went in to ask about it. Of course there was no explanation.
#2. I'm glad they had cameras so I could watch my dog run around during the day. I checked him each moment I could. But on several occasions he wasn't in the play room for whole days. I was on the west coast so by the time I woke up they had been out for a bit. I'd immediately check on my fella and when I didn't see him I'd call to ask why. They told me he had to go to his pen due to over excitement. The thing that bothers me about this is that my dog was young and playful not aggressive, he was nearly a year at this point so why wasn't there an alternative to just locking him up alone for hours? Considering they're left alone over night I'm sure he hated it. I'm not sure active dogs get the attention they should here.
#3. They double charged us. I don't know how it wasn't indicated he was paid for in full but apparently it wasn't. My sister picked up my dog and called me saying she had to pay although I told her she didn't. I asked her the amount and it was what I had already paid. She was reluctant to argue with them at the time but at least called before she drove off. I called the office and eventually cleared it up so my sister could go back in and get refunded but geez, let's get organized. I hope they don't miss charge other people.