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| - A better name for this place would be Turtle Taco as that best described their speed of service. If someone would have said that Saturday, July 15, 2017 was their first day in business that would've been believable. One would've expected their "A" team would be working on a busy Saturday night. With long wait lines that resembled a trip to the post office or BMV that didn't appear to be the case. Far from being efficient, wait times averaged a solid 15 minutes. They had 4 bartenders behind bar and one was slower than the next. It didn't look like they even broke a sweat. If it was a charity event, with volunteer bartenders, that would be understandable and more acceptable. Instead, there were unclear service paths and extremely slow service. Customers formed their own lines 3 and 4 people deep, cash in hand and surrounding the bar. If your going to charge $9 for a margarita, poured from a tap, at least show some hustle behind the bar. High drink prices are more palatable if the service is fast and accurate.
But it wasn't all bad as once a food order could actually be placed the runner actually brought it out fairly quickly. That is for one out of two orders that my group placed. We ordered a steak and chicken bowl and thought they were pretty good for a decent price. Another couple with us ordered two steak bowls and they came out staggered. One was forgotten and brought out a half hour later. Once the missing item was pointed out the server did bring it out shortly thereafter. But, not sure how you bring only one bowl out when you know the order called for two. A whole bowl was eaten before that second even came out.
Finally, on a busy night like Saturday why would you waste space by leaving corn hole boards out on the front patio? People were lined up like cattle for the quicker order, takeout window and space could have better utilized for standing patrons. Corn hole, much like karaoke, is better served for a slow night when an establishment is struggling to bring in and keep patrons (i.e. Monday or Tuesday). Besides, it is a Mexican themed establishment so are drinking games really necessary?
In conclusion, not very impressed with this place and the service definitely did not have us yearning to come back for more. If these were not the slowest bartenders in Cleveland they are certainly in the top 5!
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